Here’s what we’re doing to keep you as safe as possible.
Let’s start with the most important thing: we appreciate you, our wonderful guests, and we care about you.
During the lockdown, we worked very hard ‘in the background’ ready for when we could re-open our business.
We spent lots of time wondering how we can keep up our friendly, personal service which makes your stay a ‘home from home’ experience while keeping everyone as safe as possible.
And here’s how we’re going to do it in the Riviera …
1. Guest rooms, communal areas and the dining room will be fogged out with a sanitising solution ensuring surfaces are safe for human contact. Fogging also protects walls and other hard to reach areas for extra safety.
2. Antiviral disinfectant will be in use.
3. Increased cleaning of communal areas and high touch points.
4. Hand sanitiser stations installed throughout the guesthouse.
5. Breakfast served in two sittings and with table service (no buffet).
6. Plenty of helpful reminder signage.
7. Daily room service available.
8. Unnecessary soft furnishings will be removed.
When you book with us, we’ll be in touch five days before your stay with some hints and tips to help make the most of your stay. This will also include a link to our COVID19-Secure page which has a rundown of what you can expect from team Riviera.
Upon arrival, first of all … welcome!
While in reception we ask guests to sanitise their hands (there will be a sanitiser station ready to use).
We’ll also ask if you want a daily room service or not. This is entirely up to you and we would be happy to service your room during your stay.
You will be asked to fill in a registration form and a car parking permit will be provided. We have sanitised pens available.
We are looking forward to welcoming everyone again! We’d usually love a good catch up but as you can imagine we are keeping this type of interaction to a minimum just at the moment.
You’ll be allocated a breakfast slot 8am to 8.45am or 9am to 9.45am in order to safely space everyone during breakfast time.
We understand the thing you look forward to is breakfast!
Freshly cooked and totally delicious.
You can look forward to this special meal even more as you can order cooked items as you settle in, putting your order in the box in reception ready for the following morning.
The next day, your table will be ready, and your room number will be on your table.
We are now offering table service rather than buffet style.
Hot drinks and juices, toast and cereals will be brought to you table and the cooked items will be served with a smile, as always!
There will be milk jugs, sanitised salt, pepper and sugar shakers and single use sauce sachets on the table.
We have decided against gloves as frequent handwashing and sanitising will keep our hands as clean as possible.
Likewise Government guidance has suggested PPE is not required in restaurant settings.
Instead we will ensure social distancing and increased hand and surface sanitising is taking place.
While you are outdoors exploring Whitby and the Yorkshire Coast, our fantastic cleaning team will be here in force.
We’ve always had excellent cleaning protocols however we’ve gone above and beyond by investing in the fogging device mentioned earlier and this will be used on every check out and daily in the communal areas and dining room.
We’ve also changed our cleaning products using an antiviral disinfectant that is a general-purpose sanitiser and cleaner.
The formulation is proven to kill a range of pathogenic viruses, including Coronaviruses, leaving surfaces safe for human contact.
We’ll also be focusing on high touch point areas such as light switches, plugs etc.
Our trusty fogger will be used at 6.30am in the dining room and other communal areas before guests take breakfast and we’ll be cleaning bannisters and other high traffic areas in the late afternoon.
If you want daily room service, our staff will be wearing full PPE and changing gloves between rooms. If you prefer to have no-one else in your room during your stay, that’s fine too.
When it comes to leaving us …
W ask guests keep social distancing rules in place and check out no later than 10am so we can prepare for our next guests.
Please leave your keys in the box in reception as these also get sanitised.
Of course, we want to make payments as easy as possible, so you can pay using the card you booked with (we safely retain these details on our booking system).
You can pay with another card which we’ll input into our system; you can pay by cash (we have a sanitiser for cash); you can pay by BACS or you can join us for some serious washing up … joking!
Our beautiful guesthouse has some amazing stair wells, and these can be a bit of a challenge with regards to social distancing.
We ask our lovely guests to check to see if anyone else is using them and if so, please wait on the landing until the other persons have passed.
Common sense really! We have installed signage to remind you …
One thing we do ask our lovely guests is if you are feeling unwell please don’t travel.
We will be here waiting for you when you’ve regained your health.
If you become unwell during your stay, please tell us immediately by telephoning us on 01947 602533 or 07540 945537.
We will assist you as best we can in helping you return home or advise as to hospitals nearby if needed.
The team have undergone Covid-19 training, so we are more than ready to welcome our guests again.
Like everyone, we’re adjusting to the new normal and we’ve gone above and beyond to ensure our guests, family and staff are safe.
If there is ANYTHING that concerns you during or after your stay then tell us!
We’ll do our utmost to reassure or rectify. We are also happy to send you a copy of our Risk Assessment.